First Data Utilities - About First Data Utilities

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	Fast Facts:
	Peace CIS installed and operational in 37 markets worldwide
	Service-with-software model predicted to help utilities save over 30% customer cost-to-serve
	Proven at scale: Peace CIS used by Xcel Energy to bill 5.1 million customers per month
	Peace CIS implementation at Direct Energy winner Best CIS/CRM Initiative North America 2008
	Peace CIS implementation at Airtricity winner Best CIS/CRM Initiative Europe 2008
	Over 20 years utilities industry expertise

About First Data

First Data develops the award-winning Peace® utility Customer Information System (CIS) software and provides outsourced utility services. The top-rated Peace CIS software is trusted by major regulated, competitive, and network utilities in 37 markets worldwide. Designed to deliver true strategic options, Peace CIS has helped utilities with:

Customer bases ranging from 50,000 to 5 million
Single operating companies serving a small geography to multiple operating companies serving 18 regulatory jurisdictions
Single commodity services focused on a single customer segment to multiple services and non-commodity products across all customer segments

Throughout its 20 year history, Peace has remained exclusively focused on the utility sector. As a result, Peace CIS regularly delivers industry-leading innovations which improve utility customer satisfaction and operational performance, and is consistently ranked in the top four CIS applications of the several dozen in the market today. Our latest release, PeaceX, is at the forefront of utility software development with its adoption of 'Smart Screen' usability, Service Oriented Architecture, and business process optimization.

As with previous Peace versions, PeaceX was developed to address specific tactical or strategic questions facing utility customer operations. For example, asking the question "How can Peace CIS improve agent productivity and decrease training?" led to a complete redesign of the user interface which reduced the number of screens significantly, and better aligned screen flow to business processes.

Asking "How can Peace give clients more functionality without significant business disruption?" led us to componentize our CIS using open-standards Service-Oriented Architecture (SOA) so that clients will be able to upgrade individual modules rather then the entire application.

Asking "How can we reduce the cost, risk and time of CIS implementations" has led us to invest in our Optimized Business Process suite. This suite allows utilities to reduce the risk of new implementations through the use of pre-configured optimized business process which are designed to cover up to 80% of a utility's business. In addition, this positions the utility to take advantage of regularly delivered enhancements and focus on continuous improvement.

We have also launched our 'service-with-software' outsourcing solution. This outsourcing solution simplifies the utility-vendor engagement model by delivering business process optimized, customer-facing software from our award-winning Peace CIS in a simplified, flexible and predictable way. By moving to a service-with-software outsourcing model, utilities pay a predictable maintenance fee for a platform that we keep current with changing regulatory and market requirements. Service-with-software allows utilities to re-address the business case for CIS replacement by addressing industry issues with this high-performance, strategic, and cost-effective solution. For more information on how we can help you achieve your business objectives, contact us