Webinar Outlines

Addressing utility CIS user experience
Usability of CIS software is central to improving utility call center and back office efficiency and lowering utility cost to serve. This webinar will identify how next-generation user engineered CIS systems can
reduce training time, increase productivity, improve error prevention and help improve customer satisfaction.

New outsourcing Options: The Service-with-Software Model
Utilities have always had to balance the pressure to contain costs while continuously working to move customer satisfaction scores higher. Recently, utilities have been faced with the additional challenges of an aging workforce and the need to balance capital investments in physical infrastructure for generation and delivery. Outsourcing is a tool which utilities can use to address these challenges. This presentation highlights a new outsourcing model that provides some unique advantages over previous offerings.

If you would like to register for more than one webinar, please register here. For more information contact information@firstdatautilities.com.