Competitive Retailer

The Challenge:
For their continued existence, competitive utilities need competitive differentiators. Energy retail executives demand innovative new products, the ability to enter new markets quickly and at low cost, and responsive solutions that drive business efficiency. Meanwhile, their aging and inflexible CIS solutions are simply not delivering to the demands and complexities that competitive markets present.

PeaceX for Competitive Retailers:
At First Data Utilities, we believe the right CIS can be the cornerstone of innovative and effective retail energy operations. The number one vendor in North American retail energy markets, Peace has a long history of supporting competitive and transitioning markets.

As pressure on legacy systems mounts, competitive retailers need a modern CIS solution that redefines the CIS cost/value equation. To facilitate this, we have begun major investment into redefining competitive retail CIS solutions. Our latest release, PeaceX incorporates break-through technologies that deliver a rich and efficient user experience within a standard web browser. PeaceX CIS brings significant benefits:

Engineered for usability: Sitting at the convergence between elegance, practical business flows, and next-generation technology, the new PeaceX user interface combines usability best practices with cutting-edge innovation for 'A+' customer service. Optimized for efficiency and usability, the intuitive user interface is designed to leverage browser navigation to significantly reduce CSR training times.

Componentization: Bringing customized and stranded product versions to an end, componentization - at both the business and architectural layers - eliminates the need for application-wide upgrades in favor of less disruptive 'as you need them' modular enhancements.

Optimized Business Processes: Optimized business processes will reduce the cost, risk and duration of CIS replacement and upgrades by pre-configuring up to 80% of a utility's standard processes before the project even starts. Optimized business processes are used to measure KPIs, and increase visibility and control of operational performance.

Service-Oriented Enablers: By enabling component upgrades, richly functional interoperability, separation of application layers, and composite applications, SOA is a key enabler of the Peace visionary CIS. PeaceX begins to unlock these powerful SOA enablers for utilities that want to harness the power of this emerging technology.