Customized Bill Creation and Delivery
The challenge:
Many utilities already reap the benefits from outsourcing their bill delivery function with over 60% already using external partners for paper bill generation. However, only half that many outsource their e-billing function and fewer still have discovered the rewards of working with a single outsourcing partner for both paper and e-bill delivery. In addition to the cost savings of outsourced bill generation and e-billing, significant advances in technology have meant that utilities can benefit from the use of color, images, targeted messaging and on-the-fly inserts to improve the success and professionalism of communications.
The service-with-software difference:
With service-with-software outsourcing, utilities can add meter-to-cash services that complement the CIS and business processes. First Data Utilities will manage and integrate the services, insulating utilities from the service integration headache.
Selecting a modern bill generation service allows utilities to combine automated targeting technology with flexible CSR statement messaging to improve effectiveness and reduce costs of paper statements. Paper billing is fully integrated with electronic bill presentment to provide end-to-end electronic messaging and delivery of statements.
- Outsourcing economies of scale reduce cost and improve reliability of paper statement generation
- State-of-the-art document composition, sophisticated layout capabilities and variable messaging give utilities the flexibility needed
- Secure e-bill delivery fulfills all regulatory requirements for paper bill replacement
- Reach your customers through their preferred method with secure e-mail delivery, via an HTML page on your website, or downloaded as a formatted PDF
- Easily capture customer’s consent for paper bill suppression
- Customers can access archived bills up to a year old
- E-bill is formatted identically to paper bill so that it is easier to follow
- CSRs view customer bills in original presentation and formatting assisting customer inquiry
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