Intelligent Analytics

The challenge:
Utilities are under increasing pressure to reduce costs, improve customer service, and improve efficiency. Traditional CIS systems have limited reporting and require separate analytics systems. Advances in software and logic technologies enable the collection and analysis of customer information, activity history, and even CSR notes to improve the accuracy of predictions, and the subsequent automated actions.

The service-with-software difference:
With service-with-software outsourcing, utilities can add meter-to-cash services that complement the CIS and business processes. First Data Utilities will manage and integrate the services, insulating utilities from the service integration headache.

Consider the cost to roll a truck for a non-pay disconnect—even in a non-union market. Then calculate the added cost associated with having to send another truck back out a day or two later to reconnect. What if none of this had to happen because you knew who would pay?

With the latest technology, service-with-software intelligent analytics can provide utilities with valuable insight across the meter-to-cash cycle. Collections analytics tools predict with unparalleled accuracy who will pay, when they will pay, and how much they will pay, as well as identifying which techniques are most likely to resolve individual delinquencies. Marketing campaign analytics enable you to develop highly targeted market and customer segmentations, and create refinements for direct mail acquisition strategies. In addition to these analytics applications, the platform allows utilities to create their own custom analytics models.