Service-with-Software Outsourcing

The Challenge
Utilities continue to grapple with competing capital requirements, an aging workforce, pressure to reduce costs, and complex technology. Meanwhile, utilities sit at the foot of mammoth grid technology change, arguably the most significant in 100 years. As utilities set forth into this time of uncertainty, economic standstill, and continued market and regulatory pressure, utilities struggle to business case the replacement of their CIS technology in favor of these higher-priority business issues.

Service-with-software outsourcing
Service-with-software is the opportunity for utilities to say goodbye to CIS replacement and upgrade headaches and hello to simplicity, predictability and flexibility. Sitting between an Application Service Provider (ASP) and Business Process Outsourcing (BPO), service-with-software completely redefines the business case for CIS replacement while delivering substantial operational benefits.

Our 'keep-you-current' approach to application management means clients receive regular functional and technical enhancements though smaller non-disruptive releases that are delivered seamlessly, and included in standard support fees. This approach addresses changing business needs while avoiding the "big bang" complexity and cost of a traditional CIS upgrade.

Offered in addition to our licensed software model, service-with-software includes CIS implementation, application management, ongoing enhancement, and application hosting, if required.