Bringing Simplicity, Predictability and Flexibility

Simplicity
It is widely accepted that the utility industry is very complex. Service-with-software is the first outsourcing model that simplifies utility vendor engagement by delivering business process optimized customer-facing information technology from our ‘always current’ Peace CIS. Shifting this complexity to us has benefits both in terms of supporting business objectives directly, and also by allowing utilities to focus their resources on their other priorities.

Predictability
Unlike other vendor engagement models with significant customization, cost overruns, and subsequent upgrade costs, service-with-software includes regular upgrades to core products, interfaces and infrastructure to keep utilities current for a predictable per-customer cost. As our costs are predictable, we are motivated to reduce customization, improve operational efficiency and guarantee ongoing performance as it directly affects our bottom line. Service Level Agreements mean utilities can count on us both in terms of technical and business objective-based performance metrics.

Flexibility
As trends morph, regulations change and consumer demands evolve, utilities need flexibility to stay current. By combining best practice business processes with a suite of meter-to-cash services, service-with-software gives utilities the flexibility needed to react to market changes. These market changes drive our business process initiatives, which in turn direct the development of our service offering.