Vertically Integrated Utility

The Challenge:
More than ever, vertically-integrated utilities are fighting are losing battle against aging CIS systems. Pressure to reduce costs, an aging workforce, regulatory change and a desire to improve customer service are just some of the major issues facing utility executives. Meanwhile, the business risk of legacy CIS systems increase with each passing day as the inflexible and unresponsive systems become increasingly expensive and difficult to maintain. The tension between your desire to innovate and your inability to affect change is palpable.

PeaceX for Regulated Utilities:
We have a long history of innovations that have impacted the course of utility CIS applications. It is our belief that innovative utilities require a CIS that starts innovative, and stays that way. To facilitate this, we have begun major investment into redefining utility CIS solutions. Our latest release, PeaceX incorporates break-through technologies that deliver a rich user experience within a standard web browser. PeaceX CIS brings significant benefits:

Engineered for usability: Sitting at the convergence between elegance, practical business flows, and next-generation technology, the new PeaceX user interface combines usability best practices with cutting-edge innovation for 'A+' customer service. Optimized for efficiency and usability, the intuitive user interface is designed to leverage browser navigation to significantly reduce CSR training times.

Componentization: Bringing customized and stranded product versions to an end, componentization - at both the business and architectural layers - eliminates the need for application-wide upgrades in favor of less disruptive 'as you need them' modular enhancements.

Optimized Business Processes: Optimized business processes will reduce the cost, risk and duration of CIS replacement and upgrades by pre-configuring up to 80% of a utility's standard processes before the project even starts. Optimized business processes are used to measure KPIs, and increase visibility and control of operational performance.

Service-Oriented Enablers: By enabling component upgrades, richly functional interoperability, separation of application layers, and composite applications, SOA is a key enabler of the Peace visionary CIS. PeaceX begins to unlock these powerful SOA enablers for utilities that want to harness the power of this emerging technology.